Your path📄 A new contract→2 · Your question→💬 Talk
📄For when your team gets a new contract · Account Launch and Contract Reset

Your client is judging the team from the first meeting.

Your account team speaks one service language before the first client review.

Who brings us inAccount Director or Portfolio Managing Director, or the client's workplace lead
The shape2 sessions + optional joint session
Sound familiar?

What teams in this moment tell us.

01

The client is judging the team from the very first meeting.

02

Each site, shift or person talks to the client a little differently.

03

The first review is already on the calendar.

1 to 2 mo

from first call to signed program for one account team serving a major bank, reset around its most important client. No RFP.

Founder-led engagement, anonymized
The program

The shape of Account Launch and Contract Reset.

1
Listen firstA short conversation to capture your client's own language
2
Session 1 · 90 minThe team's styles and a shared service language
3
Session 2 · 90 minPracticing the client conversations that matter most
4
Optional joint sessionWith the client's workplace lead, in the room
Your team keeps

Service standards and language in a playbook your account can show its client

Comes back as

Every new site, account or rebid in your portfolio

Every program includes

A next-morning pulse, a 90-day check-in, and a refresh booked for month 6 to 12.

2Step 2 of 3 · Your biggest question

Before you'd say yes, what would you need to know?

Pick one. We'll answer it for a new contract, specifically.

A

Will it stick?

One service language from review one

How the language lasts past the session →B

Will it fit my people?

Taught in your client's own words

How it fits this team, not a generic one →C

Is it worth it right now?

The next review and the renewal

What doing nothing could cost you →

Already convinced? Skip straight to a conversation →